[su_button url=”http://iweb.bbinfo.com/login.aspx?ReturnUrl=http://iweb.bbinfo.com/default.aspx” target=”blank” style=”3d” background=”#c51415″ size=”8″ radius=”round” icon=”icon: envelope”]Contact Technical Support [/su_button]
Experience counts and we have been offering for over 20 years our customers peace of mind knowing they can count on us.
To help its customers obtain the maximum performance from newly installed products and conscious of the challenges presented by the introduction of new technology within a company, the hardware and software technical suppor
t team will endeavour to find a quick solution to problems.
To contact support, the customer has three methods:
– Submit a request through the help desk by clicking the button at the bottom of the page.
– Call the B+B switchboard directly.
– Send an email to email@example.com.
Remote Telephone Support
Request Management is done using internal software (Docupoint).
Docupoint organises and schedules them so that they can be processed as quickly as possible.
The resolution time depends on the availability of technical personnel and on the type of problem being dealt with.
The support team will connect to the customer’s desktop via the customer’s desktop or using TeamViewer which can be downloaded on our website.
Support at the customer site
If it’s not possible to manage the customer’s problem remotely, the technicians will operate at the customer site.